Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: December 15, 2024
GDPR Compliant

Privacy Overview

At Word Counter/Word Logics – Elegance Hive, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our word counting and text analysis services.

We believe in transparency and want you to understand exactly what information we collect, why we collect it, and how we use it. This policy applies to all users of our website and services, regardless of your location.

Key Privacy Principles

We process your data locally in your browser whenever possible, minimize data collection, and never sell your personal information to third parties.

Information We Collect

Information You Provide Directly

  • Text Content: When you use our word counter tool, the text you input is processed locally in your browser and is not transmitted to our servers unless you explicitly choose to save or share it.
  • Account Information: If you create an account, we collect your email address, username, and password (encrypted).
  • Contact Information: When you contact us for support, we collect your name, email address, and any information you provide in your message.
  • Feedback and Reviews: Any feedback, reviews, or testimonials you provide through our platform.

Information Collected Automatically

  • Usage Analytics: We collect anonymous usage statistics such as page views, feature usage, and performance metrics to improve our service.
  • Device Information: Browser type, operating system, device type, and screen resolution for optimization purposes.
  • Log Data: IP addresses, access times, and pages visited for security and troubleshooting purposes.
  • Cookies and Tracking: We use cookies to enhance your experience and remember your preferences.

Information from Third Parties

  • Social Media Integration: If you connect social media accounts, we may receive basic profile information.
  • Analytics Services: We use Google Analytics and similar services to understand user behavior and improve our platform.

How We Use Your Information

We use the collected information for the following purposes:

Service Provision and Improvement

  • Provide and maintain our word counting and text analysis services
  • Process and analyze text content locally in your browser
  • Improve our algorithms and add new features based on usage patterns
  • Optimize website performance and user experience
  • Provide customer support and respond to your inquiries

Communication and Marketing

  • Send important service updates and security notifications
  • Provide educational content about writing and text analysis
  • Send promotional emails about new features (with your consent)
  • Respond to your questions, comments, and feedback

Legal and Security

  • Comply with legal obligations and regulatory requirements
  • Protect against fraud, abuse, and security threats
  • Enforce our Terms of Service and other policies
  • Resolve disputes and investigate violations

Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. Here's what you need to know:

Types of Cookies We Use

Essential Cookies

Required for basic website functionality, security, and user authentication. These cannot be disabled.

Preference Cookies

Remember your settings like theme preference, language, and tool configurations.

Analytics Cookies

Help us understand how users interact with our website to improve performance and features.

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness (with your consent).

Managing Cookie Preferences

You can control cookie settings through your browser preferences or our cookie consent banner. Note that disabling certain cookies may affect website functionality.

Data Security Measures

We implement comprehensive security measures to protect your personal information and ensure data integrity:

SSL Encryption

All data transmission is protected with 256-bit SSL encryption.

Secure Servers

Our servers are hosted in secure data centers with 24/7 monitoring.

Local Processing

Text analysis is performed in your browser for maximum privacy.

Firewall Protection

Advanced firewall systems protect against unauthorized access.

Regular Updates

Security patches and updates are applied promptly.

Access Controls

Strict access controls limit who can view your data.

Security Incident Response

In the unlikely event of a security breach, we will notify affected users within 72 hours and take immediate action to secure your data.

Your Privacy Rights

You have several rights regarding your personal information. We are committed to helping you exercise these rights:

Right to Access

You can request a copy of all personal information we hold about you, including how it's being used and who it's shared with.

Right to Rectification

You can request corrections to any inaccurate or incomplete personal information we hold about you.

Right to Erasure

You can request deletion of your personal information, subject to certain legal obligations we may have.

Right to Portability

You can request your data in a structured, machine-readable format to transfer to another service.

Right to Object

You can object to certain types of processing, including direct marketing and automated decision-making.

GDPR Compliance

We are fully compliant with the General Data Protection Regulation (GDPR) and other applicable privacy laws. Here's how we ensure compliance:

Lawful Basis for Processing

  • Consent: For marketing communications and optional features
  • Contract: To provide our word counting services
  • Legitimate Interest: For analytics and service improvement
  • Legal Obligation: For compliance and security purposes

Data Protection Measures

  • Privacy by Design and by Default
  • Data Protection Impact Assessments
  • Regular compliance audits and reviews
  • Staff training on data protection

Data Protection Officer

Our appointed Data Protection Officer oversees compliance and is available to address any privacy concerns you may have.

Contact: dpo@wordcounter-elegancehive.com

Data Retention Policy

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy:

Text Content

Processed locally and not stored on our servers unless you explicitly save it. Saved content is retained until you delete it.

Account Information

Retained for the duration of your account plus 30 days after deletion for security purposes.

Analytics Data

Anonymized usage statistics are retained for up to 26 months for service improvement purposes.

Support Communications

Support tickets and communications are retained for 3 years for quality assurance and legal compliance.

Third-Party Services

We work with trusted third-party services to provide and improve our platform. Here's what you need to know:

Google Analytics

We use Google Analytics to understand website usage and improve user experience. Data is anonymized and aggregated.

Learn more about Google's privacy practices

Cloud Infrastructure

Our services are hosted on secure cloud infrastructure providers that comply with international security standards.

View our infrastructure security details

Email Services

We use secure email service providers for transactional emails and communications. Your email address is never shared with marketers.

Email privacy information

Children's Privacy Protection

We are committed to protecting the privacy of children who may use our services:

COPPA Compliance

  • • We do not knowingly collect personal information from children under 13
  • • Our services are designed to be safe for educational use
  • • Text processing is performed locally without data transmission
  • • Parents can contact us to review or delete any information
  • • We provide clear privacy notices for educational institutions

For Parents and Educators

If you believe a child under 13 has provided us with personal information, please contact us immediately. We will take steps to remove such information and terminate the child's account if applicable.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You of Changes

  • Email Notification: For significant changes, we'll send an email to registered users at least 30 days before the changes take effect.
  • Website Banner: We'll display a prominent notice on our website when updates are made.
  • Version History: All previous versions of our privacy policy are archived and available upon request.
  • Effective Date: The "Last Updated" date at the top of this policy indicates when changes were made.

Your Options

If you disagree with any changes to our Privacy Policy, you may:

  • Contact us to discuss your concerns
  • Adjust your privacy settings and preferences
  • Stop using our services if you cannot accept the changes
  • Request deletion of your account and data

Policy Version History

Version 3.0 - Current December 15, 2024
Version 2.1 September 10, 2024
Version 2.0 May 25, 2024

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

Email Support

info@elegancehiveltd.com

Response within 24-48 hours

Data Protection Officer

info@elegancehiveltd.com

For GDPR and privacy rights inquiries

General Support

info@elegancehiveltd.com

Technical support and general inquiries

Mailing Address

Words Logic – Elegance Hive
Online Pressence

Phone Support

+1 (555) 123-WORD

24 / 7 Help

Response Commitment

We are committed to responding to all privacy-related inquiries within 30 days, as required by GDPR and other applicable privacy laws. For urgent matters, we aim to respond within 72 hours.